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Does Chicago have a shortage of ambulances? (more)
Some recent reports have highlighted the growing controversy in Chicago surrounding emergency medical services (EMS) response times and the availability of ambulances. These issues are raising serious concerns about public safety and the effectiveness of the city's emergency system.
CBS Chicago recently uncovered a memo sent to dispatchers, revealing that city officials are discouraging them from openly acknowledging ambulance shortages. The document, issued by a supervisor in the Office of Emergency Management, warns against using phrases like "no ALS ambulances available" during calls. Instead, it encourages dispatchers to use more neutral language and avoid highlighting the lack of advanced life support units.
This directive has sparked criticism from paramedics and watchdog groups. Pat Fitzmaurice, a field chief with the Chicago Fire Department, stated that the situation is clear: there aren’t enough ambulances, and the city needs to act. “It’s not just a problem — it’s a crisis,†he said.
The memo also admits that the city often faces an overwhelming number of calls with limited resources. However, instead of addressing the root causes, officials seem focused on controlling the narrative. This has led to growing frustration among first responders, who say they’re being forced to operate under unrealistic conditions.
In addition to the internal memo, CBS Chicago has reported on several high-profile cases where response times were alarmingly slow. One incident involved a woman hit by a postal truck, where it took 16 minutes for an ambulance to arrive. Another case saw an elderly man wait 22 minutes for help after experiencing chest pains. In yet another instance, an ALS ambulance took 26 minutes to reach a senior citizen with breathing difficulties.
The Fire Department has since called the 26-minute response time “unacceptable†and is investigating the matter. They’ve also announced a review of their ambulance deployment strategies to ensure better service for residents.
Meanwhile, EMS1.com has raised questions about how Chicago manages its resources. Dispatchers are supposed to coordinate the right unit for each call, but some experts believe the system isn't operating efficiently. Unlike other major cities, Chicago seems to struggle with tracking ambulance locations in real time, which can lead to delays and confusion.
Improving the system may require more than just adding more ambulances. It could involve updating technology, streamlining communication, and ensuring that dispatchers have accurate information at all times. Until then, residents and first responders alike remain concerned about the state of emergency care in the city.